Refund and Returns Policy

Change of mind returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate, personal hygiene, or sanitary goods,

Additional non-returnable items:

• Gift cards
• Some health and personal care items
• Sale items

To complete your return, we require a receipt or proof of purchase. Kindly do not send your purchase back to the manufacturer.

If you change your mind about a product you purchase from us, you are entitled to return it on the following conditions:

(a)   you return it to us within a reasonable period. We will usually require you to return it within 30 days of the date we deliver it to you;

(b)   you return it to us in a saleable condition in its original packaging with the original tags and labels attached;

(c)   the product has not been damaged or used;

(d)   you give us proof (such as a receipt) that you purchased the product through our website;

(e)   you notify us of the return (including the reason for the return) in the returns section of our website; and

(f)    you return it to our nominated address for returns as stated in the returns procedure on our website.

When you return the product under these conditions, we will allow you to exchange the product for another product of the same value or give you a credit or refund.

All the postage costs of sending the product to us and getting the product back will be paid by the customer.

Faulty product returns

You are also entitled to return a product to us if:

(a)   it is faulty or is not of acceptable quality, or

(b)   it is not fit for its intended purpose, or

(c)   it does not match the sample or our description stated on the website.

However, you may only return the product to us on the following conditions:

(a)   If the fault is not caused by misuse of the product; and

(b)   you give us evidence (such as an invoice) that you purchased the product through our website.

When you return the product under these conditions, we can repair the product or allow you to exchange the item for another product of the same value or can give you a credit or refund.

Refurbished parts (same quality) may be used to repair goods.

Return costs

Unless otherwise agreed, you will be solely responsible for paying the cost of returning products to us including the postal or delivery fees.

Warranty Policy

1. Damage On Arrival (DOA) Warranty:
   
   What is considered a DOA warranty claim? – Example. When your item(s) arrive broken or appear to be not in good working order on initial usage. The following terms and conditions apply to DOA warranty claims:
   
   The buyer must check their item(s) immediately and report any damages or faults to the seller by e-mail within 72 hours of having received their item(s). We reserve the right to refuse any claims that are made after this timeframe and may request the buyer to return goods at their own expense.

We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.

2. Manufacturer/Supplier Product Warranty:

What may be considered as a manufacturer/supplier product warranty claim? – Example. When your item(s) are received in good working order but prove to be faulty at a later date during usage within the warranty period specified on the listing.

The following terms and conditions apply to manufacturer/supplier warranty claims:

• Please refer to the product description as the warranty period & terms differ from item to item.
• The warranty is not transferable beyond the original buyer. The original buyer of the item(s) must present all warranty claims.
• Best4 Kidz will cover all freight charges if the item(s) are required to be shipped back for repair, replacement or refund.
• We will repair the item(s) or send a replacement and we will only provide a refund if a replacement is not available.
• Your tax invoice is required to be presented as proof of purchase.
• The warranty is valid within Australia only.

What is the refund process:

If you want to refund a product, kindly contact our customer sales team on enquiry@best4kidz.com.au. Once we feel the product is eligible for a refund, we will guide you through the returns or exchange process.

• The customer assumes all responsibility of the item until it reaches us, including its shipping cost
• Products will be inspected. The returned item must be in the same condition you received it in and in its original box and/or packaging to qualify for a full refund
• Refunds will be based on the purchase price ONLY (delivery costs not included in the refund). 
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Consumer guarantees

As a customer, you are entitled to statutory consumer guarantees in Australia.

Our products carry guarantees that cannot be prohibited under the Australian Consumer Law.

You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage.

You have all the right to ask for the goods to be repaired or replaced if the goods fail to be of acceptable quality.

Nothing in these terms and conditions is intended to restrict your rights under consumer laws.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Contact us at

enquiry@best4kidz.com.au for questions related to refunds and returns.

To return your product, you should mail your product to:

1 Carilla Street, Burwood, Sydney, New South Wales, 2134, Australia.